Cancellation and Refund Policy

BeatMitra is a software-as-a-service (SaaS) subscription. Distributors pay a recurring fee — billed monthly or annually, depending on the plan chosen — for continued access to the platform and its features. No physical goods are sold or shipped as part of the subscription.

• You may cancel your subscription at any time from the Billing section of your account, or by emailing support@beatmitra.com.
• When you cancel, your plan stays active until the end of the billing period you have already paid for. You keep full access until that date — cancellation stops the next renewal, it does not cut off access immediately.
• No further charges are made after cancellation. Any UPI Autopay or card mandate set up for automatic renewal is cancelled at the same time.

• Subscription fees are charged in advance for the full billing period and are non-refundable once the period has begun. Cancelling part-way through a period does not entitle you to a pro-rated refund of the remaining days.
• If you were charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — contact us within 7 days of the charge and we will refund the incorrect amount in full.
• Approved refunds are returned to the original payment method. Once initiated, the refund typically reaches your account within 5–7 working days, depending on your bank or UPI provider.

Where a free trial is offered, you will not be charged during the trial. If you do not cancel before the trial ends, the subscription converts to a paid plan and the section above applies from the first paid charge.

Email support@beatmitra.com or call +91 88812 56324 with your account email and the charge in question. We respond to all cancellation and refund requests within 3 working days.

This policy should be read together with our Terms of Service and Privacy Policy.